sporty's commitment to responsible gaming
Entertainment is enjoyable only when it stays within control. sporty believes every player has the right to play in a healthy and informed way. On this page you will find how to set your own limits and where to get help if you need it.
Why responsible gaming matters
Online betting and casino games are a popular form of entertainment for many people. But like any entertainment, awareness is important here too. At sporty, we want every user to play within their means and time limits. Responsible gaming is not just about tracking money — it also covers mental health, family relationships, and maintaining balance in daily life.
Age verification is a required step in the sporty registration process. If a guardian suspects that a minor is using someone else's account, they should contact our support team via live chat without delay.
Under our Terms and Conditions, users are responsible for the security and identity of their own accounts. Sharing an account or placing bets on behalf of another person is strictly prohibited.
If you feel that gaming is having a negative effect on your life, support is available in Bengali 24 hours a day, 7 days a week via sporty's live chat or email. Our trained support team will help you understand your situation and take the right steps.
Self-limit control tools
sporty offers users several personal limit-setting options. Using the tools below, you can manage your own pace and amount of play.
Deposit limit
Set a maximum amount for daily, weekly, or monthly deposits. Once a limit is set it takes effect immediately, and increasing it requires processing time.
Session time limit
Decide in advance how long you will play each session. When the set time is up, you will receive an automatic warning and the session will end.
Loss limit
Set a cap on how much money you can lose within a given period. Once you reach this limit, you will automatically be asked to take a break.
Cooling-off period
Take a break from your account for a few days or weeks. You will not be able to log in during this time, but the account will not be fully closed.
Self-Exclusion
If you feel you need a longer break, you can request to close your account for a set period or permanently. Once this decision takes effect, it cannot be reversed before the period ends.
Reality check reminder
Receive pop-up notifications at regular intervals telling you how long you have been playing. This helps you avoid long sessions without realising it.
Request a limit
Fill in the details below and send them to our support team. The change will be applied to your account within 24 hours.
Or make this request directly via live chat — we will help you right away.
Recognising signs of problem gambling
If you or someone close to you shows any of the signs below, do not wait — seek support now.
Financial pressure
Spending beyond your means, taking on debt, or using family money without telling anyone.
Losing track of time
Spending hours on games or betting instead of giving time to work, studies, or family.
Mood changes
Feeling restless, angry, or depressed when unable to play — this is an important sign of dependency.
Hiding behaviour
Keeping your gaming a secret from family or friends, or being dishonest about it.
Chasing losses
Repeatedly placing bigger bets to cover previous losses — known as "chasing losses".
Social withdrawal
Pulling away from loved ones and keeping to yourself with nothing but gaming.
Where to find support
Acknowledging the problem is the first and most courageous step. You or someone you know can get help from the sources below. Our FAQ page has answers to more common questions about responsible gaming.
sporty live chat
Bengali support is available 7 days a week, 24 hours a day. Log in to your account and click the chat button. You can directly request responsible gaming limits or self-exclusion.
Email support
You can describe your situation in writing. Email: [email protected] — you can write in Bengali or English.
Family and friends
Talk openly with people you trust. Support from those close to you can sometimes be more effective than professional help.
Professional counselling
Seeing a mental health professional or addiction counsellor is not a sign of weakness. It is a conscious and practical way to address the problem.
Voluntary support groups
Talking with others in the same situation and sharing experiences can help reduce stress. These kinds of groups can be found at local hospitals or social welfare offices.
Give yourself time
Spending time on hobbies, exercise, or being outdoors keeps the mind fresh. Finding enjoyment outside of gaming is also part of responsible gaming.
sporty's commitment to standing by you
sporty is not just an entertainment platform — it is a responsible community. We want every user to play consciously and within their limits, and to feel comfortable asking for help when needed. Our support team is always ready — in Bengali, in English, via live chat or email.
Things to remember before you play
Betting and casino games are purely for entertainment — not as a source of income. Outcomes in every game are random and no strategy or experience guarantees long-term wins. So only play with money you can afford to lose without it affecting your daily life.
On our About Us page you can learn how sporty ensures the safety and security of its users. Read our Privacy Policy for details on data protection and privacy.
Ask yourself a few questions before playing: How much can I afford to spend today? How long will I play? Will I stay mentally balanced if I lose? Knowing the answers to these questions and sticking to those limits is the foundation of responsible gaming.
Remember, no sporty bonus or promotion is ever a guarantee of recovering losses. Read the bonus terms carefully and use them only with an entertainment mindset.
Quick responsible gaming checklist
- Play for entertainment only, not to earn money
- Set time and money limits before each session
- Do not play under the influence of alcohol or sleeping medication
- Do not try to recover losses immediately after a losing session
- Do not let anyone under 21 use your account
- If you have a problem, seek help without delay